At Shea Goodness Limited, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with www.sheagoodness.com. By using our site, you consent to the practices described here.
We are a UK-based company dedicated to holistic wellness products. Your comfort, safety, and confidence in using our site are our highest priorities.

Data Collected
Data Storage Location
Our servers are securely hosted in the EU, and our providers comply with GDPR and international privacy standards. This ensures that your information is stored responsibly and with the highest levels of protection.
Registration Data
When you register, we collect your username, email address, and any details you choose to add to your profile. You may view, edit, or delete this information at any time (except your username). Administrators may access this data only to assist you.
Purchase Data
To provide product support and downloads, we store records of your purchases along with support expiration dates. This allows us to deliver seamless customer service and ensure your access to our products.
Comments
If you leave comments, we collect the information you provide along with your IP address and browser details to help prevent spam and maintain site security.
Contact Form
Information submitted through our contact form is sent directly to our secure company email. These submissions are used solely for customer service purposes and are never shared with third parties or used for marketing.
Analytics
We use Google Analytics to understand how visitors use our site. This data is anonymous and never linked to personal information. You may opt out of Google Analytics tracking at any time via the Google Analytics Opt-Out.

Cases for Using Personal Data
We use your personal information only when necessary, including:

Verifying your identity during site use
Providing technical support and customer service
Sending important updates about products or services
Preventing fraud and ensuring account security
Customizing your experience for relevance and ease
Maintaining smooth site performance and administration
We never sell or misuse your data.

Embedded Content
Our site may include embedded content (e.g., videos or social media feeds). These third-party platforms may collect data as if you visited their site directly. We only load such content after you provide consent.
Examples include:

Facebook timeline plugin
Twitter feed display
YouTube video embeds
Each service has its own privacy policy, which we encourage you to review. No data is shared until you consent.

Cookies
Cookies are small files stored on your device to improve your browsing experience. They help us remember preferences, manage shopping carts, and provide anonymous usage data.
You may disable cookies in your browser settings if you prefer, though some site features may not function properly.
Necessary Cookies (all visitors):

Session identifiers for site security and performance
Cloudflare cookies for safe browsing
Additional Cookies (registered users):
Authentication cookies for login sessions
WordPress cookies to customize your dashboard and site view

Who Has Access to Your Data

Non-Registered Visitors: If you are not a registered client, we do not collect or retain any personal information about you.
Registered Clients: If you create an account, your personal information may be accessed only by:
System Administrators – to maintain and secure the site.
Support Team Members – but only when necessary to assist you with your account or resolve issues.

Third-Party Access to Your Data
We do not sell or disclose your personal information to unrelated third parties. Limited data may be shared only with trusted partners when required to deliver the services you expect:

Envato Pty Ltd – Used to validate purchase information for certain licensed themes.
Ticksy – Provides our support ticketing platform. Data shared is limited to what you provide when creating a support request. Ticksy complies with EU/US Privacy Shield standards.

How Long We Retain Your Data

Support Tickets & Comments: Metadata is retained until you request removal.
Registered Accounts: Personal information in your profile is stored as long as your account remains active. You may view, edit, or delete your data at any time (except your username).
Administrative Access: Website administrators may access and update account details only to assist you.

Security Measures
Your security is our priority. We employ multiple safeguards to protect your information:

SSL/HTTPS Encryption: All communications between your browser and our servers are encrypted.
Regular Monitoring: Our systems are continuously monitored for vulnerabilities and updated with the latest security patches.
Data Breach Response: In the unlikely event of a breach, administrators will immediately act to restore system integrity, notify affected users, and reset passwords if required.
Restricted Access: Only authorized personnel can access sensitive data, and all access is logged and monitored.

Your Data Rights
General Rights
If you have a registered account or have left comments on our site, you may request an exported file of the personal data we hold. You may also request that we erase your personal data, except for information we are legally required to retain.
Please note:

Essential account details (such as your email address) cannot be erased without closing your account.
If you choose full erasure, we will no longer be able to provide support or product-related services.
GDPR Rights
We fully support the General Data Protection Regulation (GDPR) standards for residents of the European Union. This means:
You have the right to access, correct, or delete your personal data.
You may withdraw consent for processing at any time.
We are committed to handling your information transparently and responsibly.

Third-Party Websites
Our site may include links to third-party websites. Please note:

These external sites are not screened by us for privacy or security compliance.
We are not responsible for the conduct or policies of third-party websites.
Social media sharing links only connect you to third parties if you explicitly click them.
We encourage you to review the privacy policies of any external sites you visit.

Release of Your Data for Legal Purposes
In rare circumstances, we may be required to release information:

To comply with legal requests from government agencies or private litigants.
When we believe disclosure is necessary for civil actions, criminal investigations, or fraud prevention.
Any release of information will always be done in good faith and in compliance with the laws of your country of residence.

Amendments
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When amendments are made:

This page will be updated promptly.
You may be asked to accept the new terms to continue using our services.
We encourage you to review this policy periodically to stay informed. Rest assured, any changes will always be made with your privacy and comfort in mind.

Terms & Conditions – www.sheagoodness.com

1. Introduction

Welcome to www.sheagoodness.com, operated by Shea Goodness Limited. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

2. Eligibility

You must be at least 18 years old to make purchases on our site.
By using our site, you confirm that you have the legal capacity to enter into binding agreements.

3. Products & Services

All products displayed on www.sheagoodness.com are subject to availability.
We reserve the right to discontinue or modify products without prior notice.
Product descriptions, images, and pricing are provided as accurately as possible, but minor variations may occur.

4. Orders & Payments

By placing an order, you agree to provide accurate and complete information.
Payments are processed securely through approved third-party providers (e.g., PayPal, credit/debit card).
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

5. Shipping & Delivery

Delivery times are estimates and may vary depending on location and circumstances beyond our control.
Risk of loss passes to you once the product is delivered to the shipping address provided.
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

6. Returns & Refunds

Returns are accepted within 14 days of delivery, provided products are unused, unopened, and in their original packaging.
Refunds will be processed once returned items are inspected.
Certain items (e.g., personal care products) may not be eligible for return due to hygiene reasons.

7. Intellectual Property

All content on www.sheagoodness.com, including text, images, logos, and product designs, is the property of Shea Goodness Limited and protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any content without prior written consent.

8. User Conduct

You agree not to:

Use the site for unlawful purposes.
Post or transmit harmful, offensive, or misleading content.
Attempt to gain unauthorized access to our systems or interfere with site functionality.

9. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Please review their terms before engaging with them.

11. Limitation of Liability

Shea Goodness Limited is not liable for indirect, incidental, or consequential damages arising from the use of our site or products.
Our liability is limited to the maximum extent permitted by law and shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Shea Goodness Limited, its directors, employees, and affiliates from any claims, damages, or expenses arising from your misuse of the site or violation of these Terms.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

14. Amendments

We may update these Terms & Conditions from time to time. Changes will be posted on this page, and continued use of the site constitutes acceptance of the updated terms.

15. Product Use & Customer Responsibility

All products sold on www.sheagoodness.com are intended for external use only.
Customers are responsible for reviewing product information, including ingredients, before purchase or use.
We strongly recommend performing a patch test before using any skincare or wellness product to ensure compatibility with your skin.
Shea Goodness Limited is not liable for any adverse reactions, sensitivities, or outcomes resulting from failure to review product ingredients or conduct a patch test prior to use.
By purchasing and using our products, you acknowledge that individual results may vary and agree to use them responsibly.

16. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:
📧 support@sheagoodness.co